Streamline customer experience with an advanced contact center platform.
Call recording, reports, and CRM screen pop are some of the features that enable your agents to become efficient and productive. With our top-notch features, agents can effectively handle customer inquiries promptly.
Monitoring KPIs and reports is critical for businesses to identify improvement areas and make data-driven decisions. BlackPoint's intuitive dashboard lets you easily view all your KPIs, reports, and analytics in a single interface, giving you a comprehensive view of insights and trends to make informed decisions that drive success.
An easy-to-add contact center platform allows businesses to customize their features at their own pace and select only those relevant to their needs. This modular contact center approach ensures that companies can access the most valuable tools for their specific requirements without the burden of unnecessary features or costs.
Our contact center platform helps businesses manage their call center by providing tools that allow agents to handle customer interactions effectively. With BlackPoint's contact center solutions, clients experience better customer engagement, streamlined data management, and improved customer experience.
Optimize your call center without any cost surprises.
Some contact center solutions providers incur hidden costs and can get expensive for businesses. BlackPoint offers contact center solutions with a pay-for-what-you use model — and you get 24/7 support. We have an unbeatable customer service experience that helps you from onboarding to deployment to training and ongoing management of your systems.
Keep your customers happy with an excellent service.
BlackPoint’s Contact Center enables agents to be more effective on the phone, so they can sell more and provide a better service experience. Users will have access to best-in-class applications at their fingertips—from equipment to systems, monitoring, performance management and statistics.
- 99.95% reliability
- Ease of Use, Admin Portal Access, Dashboard Simplicity
- Security Measures
- KPIs
Contact Center Plans
Basic
Contact Center
Starting at $50
per user/month
Benefits include:
- TIER 1 DID & Ext
- 99.999% Uptime
- HD Quality voice
- Voicemail with transcription
- Voicemail to Email
- Secure voice calls
- UC Call Recording (hot storage for 130 days)
- Desktop or Web app
- Mobile app
- SMS/MMS (include 50 messages)
- eFax
- Auto Attendant
- Ring / Hunt Groups
- Call queues
- Unlimited inbound/outbound in US and 48 countries
- Screen sharing
- Team messaging
- Analytics
- Barge, monitor, whisper
- Integration with M365, Gsuite, Salesforce and many more
- Real-time analytics
Essentials
Contact Center
Starting at $115.00
per agent/month
Includes Basic plus below:
- Agent Workspace
- ACD/IVR
- Web Callback
- Queued Callback
- Interactive Voice Response
- Graphical call flow reports
- Post call survey
- Native CRM
- CC Outbound calling
- CC VoIP softphone (4,000 min)
- Wallboards/dashboards
- Contact Center Analytics
- CC Call recording (with 30 days hot storage)
- Skills Based routing
- Screen sharing
- Concurrent agent model
Premium
Contact Center
Starting at $135.00
per agent/month
Includes Essential plus below:
- Omni-Channel (voice chat, email, SMS, social media, and messaging apps)
- Co-Browse
Ultimate
Contact Center
Starting at $175.00
per agent/month
Includes Premium plus below:
- Outbound predictive AI caller (4K min)
- Outbound preview campaign dialer (4K min)
- Quality Management
- Speech transcription and analytics