Elevate your communication experience with our exceptional white-glove service, tailored to your needs and delivered with utmost precision.
BlackPoint fully deploys your phone system from the ground up rather than having your team perform the setup, ensuring a seamless transition from your previous phone solution.
We serve as your one-stop-shop for all your IT, telecom, and carrier needs rather than dealing with multiple vendors.
BlackPoint consistently achieves a 98% CSAT every month — a living proof of our remarkable customer service. We are committed to providing an exceptional service from deployment to management and technical support for your business.
Your company will enjoy multiple benefits with BlackPoint’s VoIP services. Benefits include cost savings, increased scalability, flexibility, and the elimination of the expenses associated with purchasing and managing on-premises hardware. Reducing unnecessary telecom costs lets your company invest more in growing your business.
BlackPoint’s Telecom team provides professional services and 24/7 support designed to ensure your telecom solution delivers the high level of performance your business needs. We manage users and resolve phone system issues quickly to maintain optimal availability and performance. Our team keeps you updated with the latest technology and recommends best practices that help you get the best results from your VoIP system.
We seamlessly integrate your VoIP system with third-party applications like Microsoft Teams, CRM software, and marketing automation platforms.
BlackPoint eliminates the need for physical devices with fax to email capabilities that let you easily interact with your clients.
Keep expenses under control and optimize system performance by tracking and analyzing usage patterns.
Calls can be recorded for training, quality assurance, or compliance purposes.
Automatically transmit a caller's location to emergency services for faster response times.
Our system provides low-cost international calls with crystal-clear voice quality.
Additional scalability is provided by enabling multiple phone numbers to be added to a single account.
Send and receive text messages from your business number for enhanced communication options.
Comprehensive voice mail capabilities enable callers to leave messages that can be retrieved at your convenience.
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
Our VoIP architects will meet with you to discuss your business needs, evaluate how your business operates, review your business network and then design a solution that works best for your business.
VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee.
Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.