The ultimate unified communications as a service designed to empower your business.
Our hosted VoIP offering is a cost-effective method of implementing a solution for companies that don’t have the resources or desire to manage their phone system. BlackPoint manages the system including its hardware and software infrastructure. Your calls are made over the Internet with all the features you expect from a phone system and additional integration into platforms like Microsoft 365, Salesforce, and Microsoft Teams.
A cloud-based contact center solution enables you to interact with clients from any location. BlackPoint helps you migrate from a traditional on-premises contact center system by providing end-to-end deployment and support to ensure all business requirements are met.
BlackPoint’s team of experienced telecom professionals provide consultation, support, system integration, and project management to develop a customized communication solution that aligns with your business objectives.
Empower your business with direct SIP Trunking connections into our hosted VoIP services or your existing on-premise solution. Our SIP trunk includes E911, caller ID, and disaster recovery.
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Free up your team from pressing business communication challenges
Enhancing your business communications with a trusted UCaaS Provider helps your company with cost savings, scalability, and growth. BlackPoint offers advanced and effective unified communications solutions to increase productivity and optimize business operations.
White-Glove Service
Elevate your communication experience with our exceptional white-glove service, tailored to your needs and delivered with utmost precision.
High Customer Satisfaction Rate
BlackPoint consistently achieves a 98% CSAT every month — a living proof of our remarkable customer service. We are committed to providing an exceptional service from deployment to management and technical support for your business.
All-in-one Services
We serve as your one-stop-shop for all your IT, telecom, and carrier needs rather than dealing with multiple vendors.
Full Deployment
BlackPoint fully deploys your phone system from the ground up rather than having your team perform the setup, ensuring a seamless transition from your previous phone solution.
Looking for a local Hosted VoIP provider?
We provide comprehensive unified communications solutions and support to businesses across multiple locations, including major cities in Alaska, Arizona, Colorado, Idaho, Oregon, Texas, and Washington. Our team of telecom experts can help you with hosted VoIP, contact center, and consulting.
View Service AreasEnjoy the benefits of Unified Communications
eFax Solution
BlackPoint eliminates the need for physical devices with fax to email capabilities that let you easily interact with your clients.
Call Accounting
Keep expenses under control and optimize system performance by tracking and analyzing usage patterns.
Call Recording
Calls can be recorded for training, quality assurance, or compliance purposes.
911
Automatically transmit a caller's location to emergency services for faster response times.
International Calling
Our system provides low-cost international calls with crystal-clear voice quality.
Additional DID
Additional scalability is provided by enabling multiple phone numbers to be added to a single account.
Texting
Send and receive text messages from your business number for enhanced communication options.
Voice Mail
Comprehensive voice mail capabilities enable callers to leave messages that can be retrieved at your convenience.
Integrations
We seamlessly integrate your VoIP system with third-party applications like Microsoft Teams, CRM software, and marketing automation platforms.
Free Unified Communications as a Service Resources
Frequently Asked Questions
How do I select a Hosted VoIP Service Provider?
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
- Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract.
- Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
- Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
- Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.
What unified communications solution is right for my business?
Our VoIP architects will meet with you to discuss your business needs, evaluate how your business operates, review your business network and then design a solution that works best for your business.
What can a Hosted VoIP phone do that a landline phone cannot?
VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee.
What is SIP?
Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
What is an IP Phone?
An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.
Curious about pricing?
Get a custom quote based on your business requirements.