Our hosted VoIP offering is a cost-effective method of implementing a solution for companies that don’t have the resources or desire to manage their phone system. BlackPoint manages the system including its hardware and software infrastructure. Your calls are made over the Internet with all the features you expect from a phone system and additional integration into platforms like Microsoft 365, Salesforce, and Microsoft Teams.
A cloud-based contact center solution enables you to interact with clients from any location. BlackPoint helps you migrate from a traditional on-premises contact center system by providing end-to-end deployment and support to ensure all business requirements are met.
BlackPoint’s team of experienced telecom professionals provide consultation, support, system integration, and project management to develop a customized communication solution that aligns with your business objectives.
Empower your business with direct SIP Trunking connections into our hosted VoIP services or your existing on-premise solution. Our SIP trunk includes E911, caller ID, and disaster recovery.
BlackPoint IT provides our IT/IS managed services, including telephone support. In considering staff capacity, we needed to review in-coming and out-going call volumes. Contacted the BlackPoint Help Desk and promptly received assistance.
BlackPoint IT was very helpful, polite, and was committed to resolving my issue in a timely manner. Thank you!!
Blackpoint is probably the best IT company I have dealt with in over 30 years of business. They take time to understand our companies needs and offer the right solutions. Their staff is extremely knowledgeable and great to work with. They have helped me to create a network that is fast, secure, and easy to manage.
IT is a vital part of any business, having a company you can count on is critical to success. Kevin is my main point of contact, and he is no less than outstanding, not only knowledgeable but accessible and friendly. A rare quality for sure.
Response time was outstanding and the issue was resolved quickly. And my concerns were validated and another ticket was issued for the repeat problems we have been experiencing.
As always, my issue was resolved quickly and effectively. Thanks so much for your perpetually satisfying service, BlackPoint Team!
The cause of my issue was clearly explained and with amazingly quick turnaround time!
Alex was the man of the hour on a Friday afternoon before a 3 DAY WEEKEND!!!
They're great. They have always gotten back to me immediately, are very nice to talk to, and provide me more info than necessary to be successful with our very old phone system!
The staff in Tucson is amazing. Mark, Scott and Joe are the best! When I have worked with Phoenix office also they are also amazing. This company is always here to help with anything. Thank you BlackPoint for all your help! I look forward to working with you going forward.
We have used BlackPoint IT as our IT group for many years. I've had major IT issues as well as just "dumb" things that come up with my computer or computer programs that I need help with...and they are always terrific. They answer calls.
Enhancing your business communications with a trusted UCaaS Provider helps your company with cost savings, scalability, and growth. BlackPoint offers advanced and effective unified communications solutions to increase productivity and optimize business operations.
Elevate your communication experience with our exceptional white-glove service, tailored to your needs and delivered with utmost precision.
BlackPoint consistently achieves a 98% CSAT every month — a living proof of our remarkable customer service. We are committed to providing an exceptional service from deployment to management and technical support for your business.
We serve as your one-stop-shop for all your IT, telecom, and carrier needs rather than dealing with multiple vendors.
BlackPoint fully deploys your phone system from the ground up rather than having your team perform the setup, ensuring a seamless transition from your previous phone solution.
We provide comprehensive unified communications solutions and support to businesses across multiple locations, including major cities in Alaska, Arizona, Colorado, Idaho, Oregon, Texas, and Washington. Our team of telecom experts can help you with hosted VoIP, contact center, and consulting.View Service Areas
BlackPoint eliminates the need for physical devices with fax to email capabilities that let you easily interact with your clients.
Keep expenses under control and optimize system performance by tracking and analyzing usage patterns.
Calls can be recorded for training, quality assurance, or compliance purposes.
Automatically transmit a caller's location to emergency services for faster response times.
Our system provides low-cost international calls with crystal-clear voice quality.
Additional scalability is provided by enabling multiple phone numbers to be added to a single account.
Send and receive text messages from your business number for enhanced communication options.
Comprehensive voice mail capabilities enable callers to leave messages that can be retrieved at your convenience.
We seamlessly integrate your VoIP system with third-party applications like Microsoft Teams, CRM software, and marketing automation platforms.
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
Our VoIP architects will meet with you to discuss your business needs, evaluate how your business operates, review your business network and then design a solution that works best for your business.
VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee.
Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.
Get a custom quote based on your business requirements.