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Common Issues in Telecom Carrier Networks

Last updated: 04 Nov 2023

Telecom carrier networks are the lifeblood of our connected society. They facilitate everything from business calls to social media browsing, playing a pivotal role in both personal and professional communication. However, despite their importance, these networks are not immune to challenges. This article will delve into the common issues that plague telecom carrier networks and suggest potential solutions.

Understanding Telecom Carrier Networks

Before discussing the issues, it’s essential to comprehend what telecom carrier networks are and how they function. Simply put, these networks are large systems that transmit various types of information, including voice calls, text messages, and Internet data, across vast distances. They consist of interconnected nodes, such as telephone lines, cell towers, or satellites, that route the information to its destination. 
A well-functioning network ensures smooth communication, enhances productivity, and contributes to economic growth. Conversely, problems within the network can lead to disruptions, affecting individuals and businesses. 

Common Issues in Telecom Carrier Networks

Network Congestion

Network congestion is akin to a traffic jam on a highway. When too many data packets attempt to traverse the network simultaneously, it can exceed the network’s capacity, leading to congestion. This often happens during peak usage times when many users are trying to access the network concurrently or when a sudden surge in data usage (like during a major event or emergency) overloads it.

Congestion can also occur if there’s a bottleneck in the network, such as a slow server or a faulty router, that slows down the flow of data. If a particular route in the network becomes overloaded, it can cause congestion, much like a road accident causing a backup of traffic.

The impact of network congestion on telecom services can be significant. It can lead to slower Internet speeds, longer download times, buffering during video streaming, and even dropped calls. This can disrupt operations, impede productivity, and lead to missed business opportunities. Network congestion can result in a frustrating user experience for customers, potentially damaging the telecom company’s reputation and customer relationships.

Dropped Calls

Another common issue in telecom carrier networks is dropped calls. Technical reasons can involuntarily terminate a phone call in progress, resulting in a dropped call. Several factors can cause this to happen.

Network Congestion: When the network is overloaded, it may not have enough resources to maintain all ongoing calls, leading to some calls being dropped.

Weak Signal Strength: If the signal strength is weak or inconsistent, the network may not sustain the call. This can happen if you’re too far from a cell tower or if physical obstructions like buildings or trees block the signal.

Handoff Failure: When you move during a call, the network transfers your call from one cell tower to another. A failure in this handoff process can result in a dropped call.

Dropped calls can impact both customer satisfaction and business operations. A dropped call can frustrate customers, particularly if it occurs frequently or during important conversations. It can lead to a negative perception of the telecom service provider and may even prompt customers to switch to a different provider.

For businesses, dropped calls can disrupt communication, delay decision-making, and harm relationships with clients or partners. Dropped calls can pose significant challenges for a business heavily dependent on phone communication. This issue might lead to missed opportunities for sales, compromise the quality of customer service, or result in overlooked vital information.

Signal Quality

Signal quality is a critical aspect of any telecom carrier network. It refers to the strength and clarity of the signal that carries data across the network. High-quality signals ensure clear, uninterrupted communication, fast Internet speeds, and reliable service.

The importance of signal quality cannot be overstated. In voice calls, good signal quality means clear audio with no distortion or background noise. For data services, it translates into faster loading times, smooth video streaming, and seamless online gaming. Signal quality directly impacts the user experience and satisfaction.

Factors Contributing to Poor Signal Quality

Several factors can degrade signal quality in a telecom network:

Distance from the Cell Tower: The further away a user is from the cell tower, the weaker the signal becomes. This is because the signal strength decreases with distance.

Physical Obstructions: Buildings, trees, hills, and other physical structures can block or interfere with the signal, reducing quality. Even within a building, walls and other obstacles can weaken the signal.

Network Congestion: When many users access the network simultaneously, the increased demand can strain the network’s resources, leading to diminished signal quality.

Interference from Other Devices: Certain electronic devices, including lighting and home appliances, can produce electromagnetic interference that disrupts the signal.

Weather Conditions: Severe weather conditions like heavy rain or snow can affect the signal’s propagation, leading to poorer quality.

Effect of Poor Signal Quality on User Experience

Poor signal quality can significantly impact the user experience. Voice calls can cause garbled or choppy audio, making it difficult to understand the conversation. Data services may become slow or unreliable, with web pages loading longer, videos buffering frequently, and apps not functioning optimally.

For businesses, poor signal quality can impede operations, impact productivity, and potentially lead to lost revenue. For example, a slow Internet connection can delay response times, disrupt virtual meetings, and hinder access to cloud-based tools and services. Meanwhile, customers experiencing poor signal quality may become frustrated and dissatisfied, damaging their relationship with the telecom provider.

Solutions to Common Telecom Network Issues

Addressing these common issues requires a combination of proactive strategies and reactive measures.
Upgrading Infrastructure 

Outdated or inadequate infrastructure is often at the root of network congestion, dropped calls, and poor signal quality. Therefore, investing in infrastructure upgrades can significantly improve network performance. This could include replacing old hardware with technologically advanced equipment to increase capacity and upgrading to fiber-optic cables for faster data transmission.
Implementing Traffic Management Strategies 

Effective traffic management can alleviate network congestion and improve overall network performance. By monitoring network usage patterns and identifying potential bottlenecks, telecom providers can strategically route traffic to ensure optimal use of network resources. During peak usage times, non-essential traffic could be deprioritized to preserve network resources for critical services.
Enhancing Signal Quality 

Improving signal quality involves a combination of infrastructure upgrades and network optimization. Deploying more cell towers can help reduce the distance between users and towers, improving signal strength. Advanced technologies like beamforming can focus the signal on specific directions, enhancing its quality. Furthermore, regular network audits can identify and rectify sources of interference or other issues affecting signal quality. 

Investing in Network Security 

With cyber threats becoming increasingly sophisticated, securing the telecom network is more crucial than ever. This involves implementing robust security protocols, using encryption to protect data, conducting regular vulnerability assessments, and training staff to recognize and respond to potential threats. A secure network protects sensitive data and builds trust with customers. 

Telecom carrier networks are complex systems that face a host of challenges. By understanding these issues and implementing the right solutions, it’s possible to enhance network performance and reliability. As businesses increasingly rely on these networks for their operations, telecom companies must continually strive to improve their services, ensuring seamless communication in our ever-connected world.
Ready to optimize your carrier network? Get in touch for a consultation. With BlackPoint IT’s extensive experience and a commitment to top-notch carrier solutions, we’re equipped to address all your carrier network needs. Let us help you navigate the telecom landscape and boost your business’s connectivity, security, and performance.