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Benefits of Using VoIP and Unified Communications

Last updated: 13 Apr 2023

The accelerating rate of organizations changing the way they operate has opened opportunities for unified communication to penetrate the use of mobile phones. Mobile phones have come a long way from the heavy bricks of the 1980s. Today, various phones are competing for the top spot, attempting to prove to consumers and businesses which one is the best in streamlining communication.

Each sophisticated smartphone contains more computing power than a large room of equipment previously could, and these devices are now more than just a way to be entertained. They promise productivity, connectivity, and accessibility. Combined with Voice over IP (VoIP) telephony, employees can now receive work calls and information while almost anywhere in the world.

A Shift in the Communications Landscape

Early stages of unified communications (UC) and Voice over Internet Protocol (VoIP) services began to spur a change to the communications landscape. As more employees rely on smart devices, enterprises are urged to adopt unified communication solutions with integration on mobile devices. This integration was everything businesses were waiting for, and adoption grew energetically from that point.

The next several years will show the continuance of this trend as more employers offer support for bring your own device (BYOD) and mobile devices, accompanied by a rise in communication quality.

Remote and Mobile Workforce

The traditional environment office buildings full of workers may soon become a distant memory. Today, companies run on virtual communication—employees work in the field, from their homes, or from other remote locations. These types of workers need to access company resources and team members at any time and from any place.

Unified communication with VoIP

As a business owner, managing a remote team isn’t similar to managing an office. You need to rethink your strategies when managing digital workspaces. Unified communication with VoIP modernizes the traditional way of connecting and collaborating with your team. The two concepts work hand in hand to combat the changing landscape of communications—making it a breeze for companies to deploy cost-efficient and flexible communication solutions for their remote workforce.

When Unified communication is tied with VoIP, it brings VoIP to the next level taking cost and time efficiencies from the picture. Here’s an example: let’s say one of your employees needs to reach out to another employee from a different department. He already made multiple calls through the employee’s computer but hasn’t returned any of the calls since his status display is still null. Your employee wastes valuable time trying to track down a teammate. But with UC and VoIP combined, every device is synced to make communication effortless. With a combination of hosted PBX and virtual collaboration, the possibilities are endless. UC and VoIP together, work as a team, adding more functionality to teams.

Considering a Change?

As technology continues to advance, there will come to a point where the company is missing out on powerful functionality by staying with its outdated phone system. Employees who have been using their own mobile devices to conduct business are far better off using enterprise-grade tools such as mobile VoIP and unified communications. The company can save money transitioning workers to these services and enjoy robust reporting and functionality simultaneously.

The combination of VoIP, BYOD, and Unified communications is incredibly powerful. A wide array of systems can be integrated into the network for streamlined operations and more productive and accessible workers. Connecting with resources is fast and easy on UC systems, improving both customer and worker satisfaction.

Using VoIP with UC and BYOD support gives the organization a boost to the next level of performance. To learn how to foster collaboration, communication, and accessibility using these technology tools, contact BlackPoint IT Services today.