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A Guide to Different Types of VoIP Services

Last updated: 11 Apr 2023
A Guide to Different Types of VoIP Services

Voice over Internet Protocol (VoIP) technology has revolutionized business communication, providing cost-effective solutions that streamline workplace conversations. Companies that leverage this cutting-edge technology enjoy improved collaboration, enhanced interconnectivity, and greater efficiency. Many companies are turning to VoIP services with the increasing demand for reliable communication solutions. VoIP allows voice communication over the Internet, which makes it less expensive than traditional phone systems.  


Searching through the wide variety of VoIP services in today’s market to find one that fits all your business needs can be challenging. This guide will provide insight into each type of service and how they can enhance your company’s operations.

Types of VoIP ​

Hosted VoIP

Hosted VoIP is a popular choice for businesses because it requires minimal setup and is managed by a third-party provider. This type of VoIP is delivered using software applications running on remote servers, and customers pay for access to these applications. This highly scalable service allows businesses to add or remove lines as they grow or downsize. With hosted VoIP, the provider manages the system’s maintenance, upgrades, and security, while the business can focus on its core operations. Hosted VoIP is an excellent choice for companies wanting to maximize their budget. It saves money by eliminating the need to purchase hardware or incur installation costs.

On-premise VoIP

On-premise VoIP is a traditional service where a business purchases and maintains its phone system. The system is installed on-site, leaving the business responsible for updates, upgrades, and security. This service suits businesses with the resources to manage their phone systems or that have specific requirements that a hosted VoIP service cannot meet. On-premise VoIP is particularly advantageous for businesses that operate in areas with inadequate internet connectivity, as it relies on a locally established network instead of the internet.

Mobile VoIP

This cloud-based communication solution utilizes Wi-Fi or cellular networks for voice and multimedia communications. A mobile VoIP solution is particularly suitable for businesses with high levels of remote or mobile staff. With the help of a mobile app, smartphones and tablets can be used as practical tools for mobile VoIP. Mobile VoIP also offers excellent scalability. New lines can be added instantly while existing lines can be easily managed or removed. This affordable and convenient service allows businesses to effectively communicate worldwide with their customers and employees.

SIP Trunking

SIP (Session Initiation Protocol) Trunking is a VoIP service that uses the internet to connect a business’s phone system to the Public Switched Telephone Network (PSTN). It is perfect for any business dealing with a high volume of calls. SIP Trunking allows you to save money and time by replacing your traditional phone lines with an Internet-based solution. It reduces operational costs as the business only pays for its minutes and does not need to purchase additional hardware or phone lines. This service also ensures redundancy, using multiple lines to provide reliable, uninterrupted communication.

Cloud PBX

For small businesses, Cloud PBX offers an incredibly attractive choice. It is a highly scalable VoIP service that can be effortlessly overseen anywhere. This eliminates the cost and hassle of traditional hardware phone systems while still affording companies total control over their telecommunication needs. It’s an excellent solution for companies with fluctuating business requirements.

Virtual PBX

Virtual PBX is a VoIP service that allows businesses to have a professional phone system without hardware or installation costs. This service is ideal for small businesses that want a professional phone system but do not have adequate resources to manage it. Virtual PBX is affordable, as it eliminates the need for hardware and installation costs associated with traditional phone systems.


To sum up, small businesses have a range of VoIP services available to them according to their budget and needs. For those hoping to outsource their phone system management, hosted VoIP is an excellent option that many companies choose. On-premise VoIP is suitable for small businesses with the resources to manage their phone systems and that have specific requirements that a hosted VoIP service cannot meet. Mobile VoIP is ideal for small businesses with a remote workforce or employees who travel frequently. SIP Trunking is a VoIP service that uses the Internet to connect a small business’s phone system to the PSTN. Cloud PBX offers small businesses the convenience of managing their phone system from any connected device with a web-based interface. Virtual PBX is a VoIP service that allows small businesses to have a professional phone system without needing hardware or installation costs. 


Take advantage of advanced communication capabilities with an affordable solution that keeps you productive and connected. With increased scalability, VoIP will not only provide significant savings compared to traditional phone systems but also elevate productivity in the workplace. VoIP services are reliable and easy to integrate into existing networks which makes them an excellent option for any budget. Implementing VoIP services enables businesses to communicate with their customers and employees anywhere in the world, improving their productivity and overall efficiency.


When selecting a VoIP service, it’s essential for businesses to evaluate their budget, projected number of users, Internet connectivity needs, and any other specific requirements. It pays to invest time researching your options so you don’t miss out on a great deal that ideally meets your needs.


Businesses require reliable and effective communication solutions. Selecting a VoIP provider is an important decision. Investing in the right system can boost productivity by providing seamless, efficient connections that meet all your business needs. Opt for one that offers user-friendliness, affordability, and dependability. Look for a system that provides effective scalability as your needs develop over time. Companies should also choose a service provider with excellent customer support, security, and flexibility.


At BlackPoint IT, we understand small businesses’ unique needs when choosing a VoIP service. Our team of experts is highly knowledgeable in the most advanced VoIP technologies. We provide comprehensive support, ranging from initial installation and setup to fixing troubleshooting issues or providing ongoing maintenance. Contact us today to learn how we can help you maximize your communication infrastructure with exemplary VoIP service.