You might have heard the term “VoIP” thrown around in discussions about modern business phone systems. But what exactly does it mean?
Let’s explore what hosted VoIP is, how it works, and how it can benefit you in optimizing your business communications.
VoIP stands for Voice over Internet Protocol, a technology that enables voice calls to be made and received over the Internet as opposed to traditional phone lines. Hosted VoIP, also known as cloud-based VoIP, takes this technology to the next level. It allows you to manage all your business communications through a simple web-based platform.
It’s like a virtual phone system that offers advanced features, including:
This communication system runs over the Internet, so you don’t need to set up telephony equipment. Your service provider will handle the technical tasks remotely, managing the hardware and software from secure data centers.
To access VoIP services, you need a softphone (app) or a VoIP desk phone connected to any broadband connection such as DSL, cable, fiber, and 4G/5G cellular data.
Here’s how it works: hosted VoIP utilizes your existing Internet infrastructure to transmit voice data. Unlike traditional phone systems, it doesn’t require dedicated phone lines.
When you initiate a call, the voice data is processed into digital packets and transmitted to a secure data center. These servers then route the call to its destination: another VoIP device, a traditional landline, or a mobile phone. The digital transmission ensures high-quality voice calls with clear sound and minimal disruptions.
Traditional phone systems have been the go-to option for businesses for a long time. It uses copper wiring and on-premises hardware like PBX systems. In contrast, hosted VoIP eliminates the need for extensive on-premises equipment, simplifying maintenance.
Moreover, hosted VoIP is known for its high reliability and uptime. This is due to its redundant data centers and failover mechanisms. On the other hand, traditional phone systems may suffer from outages and disruptions caused by physical infrastructure issues or natural disasters.
A third-party provider manages hosted VoIP. This means you don’t have to install any hardware or software on your premises. You don’t have to worry about managing complex configurations because the provider handles system management, software updates, security patches, and troubleshooting.
On-premise VoIP, on the other hand, requires you to buy and install your PBX hardware, servers, and other equipment. You must also manage and maintain your phone system, which requires dedicated IT resources and expertise to ensure its smooth operation.
As SMBs strive to keep up with new technologies, a growing number of them are opting for hosted VoIP services. In this section, we will tackle the benefits of using hosted VoIP for your business.
Find out why businesses prefer BlackPoint as their hosted VoIP system provider.
Ready to unlock communication efficiency and cost savings for your business? Explore how hosted VoIP can revolutionize your operations. Contact BlackPoint today for a free consultation.